* We provide direct support for Retail store systems and applications including MS windows servers, and PC’s running windows and all applications, including Retail pro, QuickBooks,Symantec Endpoint Protection, etc.  This includes keeping retail systems patched to the latest security patches.
* Provide support for central Retail Pro Server – maintain Microsoft OS and Retail program system changes, and direct support for home office retail pro client software users. This includes keeping retail server patched to the latest Microsoft security patches.
* Work with Citrix administrator to troubleshoot any access or performance issues with Retail Pro in the Citrix environment.
* Provide level 2 support to Retail Support team members on PNA subsidiaries.
* Complete new store installs, including staging and testing equipment prior to shipping, performing on-site installation, supporting the new store opening team to solve issues and get the equipment into production.
*  Manage, monitor and troubleshoot store traffic counters. Work with vendor as required to resolve issues with Traffic Counters in store and with the main server.
* Manage, implement, configure & Support Store Registers.
* Troubleshoot hardware, software, and network connectivity issues with store personnel

* Monitoring all nightly updates to/from the field systems
* After hours on call support
* Manage, Lead and/or Assist with assigned IT projects & software implementations
* Troubleshoot and correct polling issues and restart polling as required
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