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VoIP (Voice over Internet Protocol)
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Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter. | |
Frequently Asked Questions:
How VoIP / Internet Voice Works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer using a VoIP phone or a soft phone. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.
 What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone.
How Do I Know If I have a VoIP phone Call?
If you have a VoIP phone or a soft phone the phone will ring like a traditional telephone. If your VoIP service requires you to make calls using your computer, the software supplied by your service provider will alert you when you have an incoming call.
What You Need to Know about Voice and Conferencing
Combining your company's voice and data systems makes it easier to keep in touch and share information. By unifying your business' phone and computer network, team members can easily find each other, wherever they are, and customers and prospects can be quickly routed to the best resources.
As your business grows, IP based communications technology lets you add new employees, remote offices and teleworkers with minimal effort and expense. At each step, your team has the communications tools it needs to help your business succeed.
Bring It All Together: To understand unified communications, consider all the tools that your business uses now: office phone, mobile phone, fax, Internet, voicemail and likely others. Then, think about all of the productivity applications you use: calendars, conference and meeting clients, e-mail and messaging. Now, instead of separate, distinct tools, they're all working together as one solution that makes it easy to:
- Hold meetings from remote locations using audio, video or Web technology
- Help team members find each other right away-no more telephone tag
- Access key technologies through wireless devices
- Connect customers with the right person at the right time
- Allow employees to work from anywhere
- Easily add and integrate new employees saving you time and money
- Safeguard your business from hackers, viruses, and other security risks
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